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FAQs

How do I make an initial appointment?

By telephone – call our friendly Receptionists on 0845 370 8222

By email – Either email us at info@marylebonephysio.com or fill in the contact form here and one of our Reception team will contact you asap.

We will do our very best to ensure we find you an appointment at a time most convenient to you. 

If you have any pain, discomfort or stiffness in your body it is advisable to see a Physiotherapist.  They can help relieve any pain, swelling, stiffness or weakness that is often attributed to the musculoskeletal system (muscles, nerves and joints)

Will I be covered by my health insurance?

We are recognized by all major insurance companies. This includes Bupa, Bupa International, Axa PPP, Pru Health, Cigna, Aviva, WPA, Standard Life, Groupama and more. You must contact your insurer to make sure you are covered before booking in and to check whether you need a referral letter from your GP or consultant.  We do not need a referral letter to treat you but some insurance companies request one before authorising treatment.

For patients insured with all other insurance companies’ payment must be made on day of treatment. We will print you a receipt for you to submit to your insurance company for reimbursement.

We advise you to check your cover with your insurance company prior to treatment.

 

Marylebone Physio has an agreed contract to bill Bupa on behalf of a patient, only when we have a valid membership number and pre-authorization code for the condition you are being treated for. To obtain an pre-authorization number you will need to call Bupa Members Services (0845 60 90 111) and give them the name of your Physiotherapist and our clinic provider number: 8000 8572.

BUPA AND AXA PPP PATIENTS Please click here for further information on Bupa and Axa PPP

I have health insurance cover with Axa PPP? Will you bill them?

Under Health Consultants our subsidiary company Anatomica has an agreed contract with Axa PPP to bill on behalf of a patient. Membership numbers and pre-authorisation codes must be provided prior to treatment. Please speak to Reception prior to booking if you have insurance with Axa PPP.

Intial Assessment: 30 mins

Follow on Assessments: 30 mins

How can I pay?

We accept payment by credit or debit card or cash payments. We are unable to accept American Express or Diners Club or payments by BACS, and apologise for any inconvenience.

What happens when I arrive for my appointment?

At your initial assessment we ask that you arrive ten minutes prior to your appointment to complete the registration process. Our Reception team will help you. Please bring any relevant MRI scans, reports or letters.

Please try and arrive on time. If you are late for your appointment then the appointment time may be cut short so as not to inconvenience the person after you. You will still be charged the full cost of your appointment.

What should I wear to my appointment?

We recommend you bring comfortable clothing to change into in case you do some exercises, we do have kit (shorts and t-shirts) at the clinic that you can borrow. For Pilates and Gyrotonic classes wear comfortable clothing you can move in but not too loose, we need to see your body move!

What if I need to cancel my appointment?

The clinic operates a 24 hour cancellation policy, you will be charged the full cost of your treatment for any cancellation made less than 24 hours prior to your appointment.  If your appointment is on a Monday then you must notify us on the Friday to avoid inccuring cancellation charges.

What are the clinic opening times?

The clinic is open from 7am-9pm Monday to Friday and 8am-4pm on a Saturday.
Reception can be contacted between 8am-8pm Monday to Friday.

Can I speak to a Physio out of hours?

We have an emergency physiotherapy number that can be called out of clinic hours: 07958 346 240. Please leave a short message with your name and number and someone will call you back within 12 hours. If you have a medical emergency please call your GP, the NHS Direct helpline or visit your nearest A&E department.